Refund Policy
Last updated: July 20, 2026. Please read this policy before purchasing a plan.
1. Our goal
We want every subscriber to get working access quickly. Most orders activate shortly after payment. If something goes wrong on our side, contact support immediately via the contact page.
2. Eligibility
Refund requests may be considered when activation credentials were never delivered due to a verified processing error, or when a documented service failure prevents any usable access after reasonable troubleshooting with support. Local internet problems, VPN misconfiguration, or unsupported devices are not automatic refund grounds—see the FAQ and our Firestick setup guide.
3. Time window
Request refunds as soon as possible and no later than 24–48 hours after purchase for activation-related issues, unless a longer window is confirmed in writing by support for your order.
4. Non-refundable situations
Change of mind after successful activation, incompatibility caused by outdated devices, intentional credential sharing beyond plan limits, chargebacks filed without contacting support first, and reseller credit purchases may be non-refundable. Review Terms & Conditions for account responsibilities.
5. How to request a refund
Message support with your order email, payment reference, device type, and a short description of the issue. Do not share passwords in public channels. Partners should use reseller support paths described on the reseller page.
6. Processing
Approved refunds are returned through the original payment method when possible. Processing times depend on banks and payment providers.